- Hard reset your device prior to ordering. Clean & financed only supported.
- This service does not support IMEIs from MetroPCS USA. If you submit a MetroPCS USA IMEI, the order will be replied unlocked and refunds will not be available.
- Refunds only available for this error message: “UNLOCK FAILED” or "NOT ELIGIBLE FOR UNLOCK"
- We do not refund for "Server not responding. Please try again later." or any other message. If your device shows one of these messages, try upgrading the firmware or performing a hard reset.
- Verification is allowed for 72 hours after your order is replied. Any verification request after 72 hours will be denied.
- Reprocessing can take up to 10 working days. Do not order if you do not agree to wait.
Supported models as long as the app feature and terms of the service are met:
- Alcatel OT Fierce XL
- Galaxy Core Prime
- Galaxy Grand Prime
- HTC Desire 626s
- Kyocera Hydro Elite
- Kyocera Hydro WAVE
- LG G Stylo
- LG K7
- LG MS345 Leon LTE
- ZTE Avid Plus
- ZTE Obsidian
- SAMSUNG S6,S7,S8,NOTE 8 ALL THE NEWER DEVICES
Steps Before you order:
- Launch the "Device Unlock App" to check status.
- If you receive "Not Eligible for Unlock", please proceed and submit your IMEI # for processing.
- If you receive "Communication Error" or "Server not responding, please try again later", DO NOT submit your order as it is not supported for unlocking (no refunds will be provided for any orders submitted with either of these error messages).
- Once process returns completed turn on app, and device will be officially unlocked.
Steps if your IMEI is not unlocked after marked success:
- Contact us via chat with order information WRITTEN/TYPED and the error message you are receiving.
- Our support team will send your order for verification.
- If your device is still locked after verification, we will provide you with a serial number and video instructions to ensure the video was made post-verification.
Please verify the carrier prior to purchasing your unlock. Refunds are not available for incorrect carrier.
Delivery time: 1-5 Days
Bulk orders allowed: No
Order type: IMEI
Service type: Server
Submit to verify allowed: No
Cancellation allowed: No
Order processing: Manual